Pre-Sales or Support Engineer Skils- BGP, OSPF, IP, RIP Description Pre-sales, engineering and marketing support of IPD products/solutions. Engages with account teams and end customers to assess customer requirements, defines network architectures and solutions, does product demonstrations, contributes directly to customer proposals. Must possess a strong combination of technical understanding and business skills while acting as IPD’s advocate within the SSU. Undertakes analysis of customer and market requirements, translates such requirements internally to PLM and support groups and responds effectively to customers. Specific job responsibilities include: • Specific solutions/technology/product consulting and sales support to both account teams and external customers. • Key technical and commercial contributor to customer RFI, RFP and RFQ responses. • Responsible for competitive analysis of IPD solutions in the market. • Responsible for solution innovation in order to ensure our IP leadership in the market. • Prepares and delivers in-depth and high-level technology and product presentations and business cases for presentation to the customer. • Contributes to account strategies and direction by promoting IPD solutions and business practices. • Hands on working experience with IP products from companies like Cisco, Juniper or Redback Mobility: Ability to go abroad for small periods in time (potentially on a regular basis) Qualifications We are looking for people who like to work in a challenging customer environment providing world-class presence and solutions to the customer. Education and/or experience : • Electronics engineer with 5-10 years experience in IP, ethernet technology & Router/Switching products • Additional assets : practical hands-on experience with routing/switching equipment, CCIE certification or similar, service provider exexperience with deployment of Ethernet/IP services Knowledge and skills: • very good presentation and communication skills ; fluency in English • accountable for results, solutions with customers • ability to analyse customer’s technical requirements and to influence customers towards Alcatel’s IP & Ethernet products and solutions- • familiar with different LAN/ WAN technologies (Ethernet, PoS, ATM, FR, WDM, ...) • expert knowledge of unicast & multicast IP routing and VPN's • high level of stress resistance to cope with multiple demands and shifting priorities
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