労働ビザ申請できます！ITエンジニア職 （投稿ID : 13o87v）

大手外資系企業に出向して、IT担当者をさらにサポートするバイリンガルのシニアエンジニア職です。技術的な質問は、本社の先輩エンジニアに質問できます。

Please send me your SV if you can apply for the position.
haruna.kuriyama@intersoftkk.com

- 1454738
求人ID : 1454738更新日 : 2023年07月31日
Desk Side Support Engineer!
BAND 2 Desk Sides Support Engineers/ バンド2 デスクサイドサポートエンジニア!
採用企業 インターソフト株式会社
勤務地 日本 全国各地
雇用形態 契約
給与 500万円 ~ 600万円
募集要項
The Band 2 – Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 Years’ experience in Windows Desktop support.


Position Responsibilities and Functions



Provide first/second level contact and problem resolution for customer issues.
Work with vendors to remediate complex AV issues as needed.
Provide timely communication on issue status and resolution.
Maintain ticket updates for all reported incidents.
Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
Should have basic knowledge of Mac operating system, to support Apple pc users.
Install, upgrade, support and troubleshoot for printers, computer hardware.
Performs general preventative maintenance tasks on computers, laptops, printers.
Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
応募必要条件
職務経験 1年以上
キャリアレベル 中途経験者レベル
英語レベル ビジネス会話レベル (英語使用比率: 50％程度)
日本語レベル ビジネス会話レベル
最終学歴 専門学校卒
現在のビザ 日本での就労許可が必要です
スキル・資格


Candidate Required Minimum Qualifications and Skills

Bachelor’s Degree or equivalent in Computer Science or related field.
CompTIA A+, Microsoft Certified Professional (MCP) or better.
Minimum of 18 months years of IT experience.
Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
Proven analytical, troubleshooting and problem-solving skills.
Proven ability to multi-task, effectively determine priorities and meet SLA’s.
Excellent communication relationship-building and internal customer service skills.
Adaptable and flexible in a fast-changing industry and work environment.
Willing to work off-hours and weekends when required for projects or emergency support.


In addition, the Band 2 Technician will mentor and assist Band 1 technicians in their work and provide support to Band 3 Engineers in resolving tickets.

勤務地
日本 全国各地
労働条件
雇用形態 契約
給与 500万円 ~ 600万円
業種 ハードウエア
職種
ICTスペシャリスト（IT・Web・通信系） > テクニカルサポート
ICTスペシャリスト（IT・Web・通信系） > サーバ・運用保守
ICTスペシャリスト（IT・Web・通信系） > ビジネスアナリスト
ICTスペシャリスト（IT・Web・通信系） > プロジェクトマネージャー
ICTスペシャリスト（IT・Web・通信系） > ネットワークエンジニア
採用企業情報
インターソフト株式会社
BAND 2 Deskside Support Engineers/ バンド2 デスクサイドサポートエンジニア! の求人情報 | 外資系求人・英語を使う転職・就職ならキャリアクロス
会社説明
Intersoft K.K. is a multinational IT solution and software development company headquartered in Tokyo, Japan. Established in 1999, Intersoft has been providing professional services such as infrastracture support and software development for global companies.

Our major clients are financial and life insurance firms not only in Japan, but also in India, Australia, Malaysia, Singapore, Taiwan, UAE and the United States.

Our major services are:

- Field Service Operations (FSO) including DISPATCH and IMAC services

- Software Development including iOS and Android, Java and Dot Net

- Infrastructure Managed Services (IMS) including Deskside Support, Server Administration, Network Support, Project Management as well as Office Relocation services

-"AML - KYC" compliance software development and sales

-System outsourcing/development

-Technology outsourcing (Haken) to offer additional and contingent work force

- Executive search (Jinzai shoukai)



With its excellent bilingual engineers, Intersoft has been successful to meet and satisfy our clients' specific needs.

インターソフト株式会社は、1999年に東京で事業を開始した国際的なITソリューション会社で、インフラや開発のバイリンガル技術者が多数在籍しています。

主な顧客は証券会社や銀行、生命保険会社等のグローバル企業で、コンプライアンスに関するITソリューションも提供しています。

当社のサービスは、日英バイリンガル・プロフェッショナルIT技術者によるテクノロジーアウトソーシング、コンプライアンス用パッケージソフトウェア"AML - KYC" の開発販売、ビジネスプロセスアウトソーシング及びシステムの受託開発です。

顧客のニーズに応えられる確かな技術力とグローバルなソリューションで、国内外のクライアントから高い評価を得ています